FAQ

What types of products do you offer?

We specialise in a wide range of gardening tools and solutions, including bird and animal control products, chainsaws, pole saws, compost, seeds, plants, garden carts, composters, digging tools, power tools, and more. Our products are designed for both home gardeners and professional landscapers.

Are your gardening tools suitable for professional use?

Yes, we offer robust and high-quality tools that are perfect for both passionate home gardeners and professional landscapers. Our range includes heavy-duty equipment like garden tillers, cultivators, and power tools built to withstand regular use.

What delivery options do you offer?

We provide two convenient shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50 via EMS. Processed in 1-2 business days, delivered within 15-25 days after dispatch.

Do you ship internationally?

Yes, we serve gardeners globally! However, due to logistical constraints, we are unable to ship to Asia or certain remote regions. Delivery times may vary slightly based on your location.

How can I track my order?

After dispatch, you will receive a confirmation email with tracking information. You can use this to monitor your order’s journey from our warehouse in Nottingham to your garden.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If anything isn’t perfect, please contact us at [email protected] for assistance.

How do I return a product?

Please reach out to our friendly team at [email protected] with your order details. We’ll guide you through the return process and ensure a smooth resolution.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use trusted payment gateways to ensure that your financial information is handled securely and confidentially.

How do I create an account?

You can create an account during the checkout process. This will allow you to track orders, save your details for faster shopping, and view your order history.

I forgot my password. How can I reset it?

On the login page, click the “Forgot Password” link. You’ll receive an email with instructions to reset your password securely.

How can I get in touch with your team?

We’d love to hear from you! Email us at [email protected] for any questions or concerns. Our team is here to help you with any updates or guidance you may need.

Where are you located?

We are based at 42 Carrington St, Nottingham, GB NG6H 3QH. However, we serve customers worldwide (excluding Asia and certain remote areas).