At Drapers Tools Shop, we’re passionate about helping you create and maintain your perfect garden. We strive to make your shopping experience straightforward and satisfying, from the moment you place your order to the day your items arrive.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving them. You’ll receive a confirmation email with your order details and tracking information once your items have been dispatched.
Shipping Methods & Timeframes
We offer two shipping options to meet your needs:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (DHL or FedEx) | 10-15 business days after dispatch | £12.95 |
| Free Shipping (EMS) | 15-25 business days after dispatch | Free for orders over £50 |
Please note: We do not ship to certain parts of Asia and some remote regions. Delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather conditions.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from Drapers Tools Shop. If you’re not happy with an item, we’re here to help with our straightforward returns process.
Returns Timeframe
We accept returns and exchanges for most items within 15 days of you receiving your order.
How to Return an Item
To initiate a return or exchange, please follow these simple steps:
- Contact Us: Email our customer service team at [email protected] within 15 days of receipt. Please include your order number and details about the product you would like to return or exchange.
- Wait for Instructions: We will respond with a Returns Authorisation number and instructions on where to send the item.
- Pack the Item: Securely pack the item in its original packaging, if possible, including all accessories and documentation.
- Ship the Item: Mail the item to the address we provide. We recommend using a tracked shipping service.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In the same condition that you received it
- In the original packaging
- Unused and undamaged
Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following items:
- Flower & Vegetable Seeds (due to agricultural regulations)
- Flowers & Plants (perishable nature)
- Garden Composters & Incinerators (hygiene reasons)
- Grow Houses (hygiene reasons)
- Any used gardening tools or equipment
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
The timing of the refund appearing in your account will depend on your payment provider’s policies:
- Visa/MasterCard/JCB: 5-10 business days
- PayPal: 3-5 business days
Please note that shipping costs are non-refundable.
Exchanges
We are happy to exchange items for a different size or colour, subject to availability. If the item you wish to exchange for is of higher value, you will need to pay the difference. If it is of lower value, we will refund the difference.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received the wrong item or a defective product).
Contact Us
If you have any questions about our shipping or returns policy, please don’t hesitate to contact us:
Email: [email protected]
Address: Drapers Tools Shop, 42 Carrington St, Nottingham, GB NG6H 3QH
We value your business and strive to ensure your gardening experience with us is enjoyable and successful!